RED APE’s Estimated Delivery Date Policy

  • All Orders will be processed on same day Malaysian Time (GMT+8) with cut off time by 5pm.
  • Delivery within certain areas of Klang Valley will be using MatDespatch which will be same day delivery.
  • Delivery within Peninsular Malaysia will be using DHL with estimated shipping between 1 – 2 business days.
  • Delivery outside of Peninsular Malaysia will be using GDEX or POSLAJU with estimated shipping between 2 – 3 business days.
  • Delivery outside of Malaysia will be via DHL and will take between 1 – 2 weeks

RED APE’s Return Policy

  • Original receipt is needed for product exchange within 30 days after purchase.
  • Products can be exchanged if there is a manufacturing fault.
  • No refund policy.
  • Products can be exchanged provided that the products are in new and original condition.
  • The difference will not be returned if the price of the exchange item is lower than the original item.
  • Red Ape Holdings Sdn Bhd reserves the right for final decision.
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